Introduction
East Side Mario's ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile ordering system, dine at our restaurants, or interact with us in any way.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We collect several types of information from and about users of our services, including:
Personal Information
- Contact Information: Name, email address, postal address, phone number, and other similar contact information.
- Account Information: Username, password, account preferences, and order history when you create an account on our website or mobile app.
- Payment Information: Credit card numbers, debit card numbers, and other payment details when you make a purchase. (Note: We do not store complete credit card information on our servers.)
- Demographic Information: Age, date of birth, gender, and preferences when you voluntarily provide this information.
- Marketing Preferences: Your preferences regarding receiving marketing communications from us.
Non-Personal Information
- Usage Data: Information about how you interact with our website, mobile app, and services, including the pages you visit, the time and date of your visits, the time spent on those pages, and other diagnostic data.
- Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
- Location Information: General location information based on your IP address or more precise location when you authorize our mobile app to access your location.
How We Collect Information
We collect information in the following ways:
Direct Collection
Information you provide to us directly when you:
- Create an account on our website or mobile app
- Place an order online or through our mobile app
- Sign up for our loyalty program
- Subscribe to our newsletter
- Participate in surveys, contests, or promotions
- Contact our customer service team
- Post reviews or comments on our website or social media pages
Automated Collection
Information collected automatically through:
- Cookies and similar tracking technologies
- Server logs and analytics tools
- Mobile device identifiers
Third-Party Sources
Information we may receive from third parties:
- Social media platforms when you interact with our social media accounts or use social media login features
- Business partners, such as delivery service providers
- Marketing and analytics providers
How We Use Your Information
We use the information we collect for various purposes, including:
Providing and Improving Our Services
- Processing and fulfilling your orders
- Managing your account and providing customer support
- Enhancing and personalizing your experience with our services
- Developing new products, services, and features
- Analyzing and improving the performance and functionality of our website and mobile app
Communication and Marketing
- Sending transactional messages related to your orders or account
- Providing updates about our services, policies, and terms
- Sending promotional materials, special offers, and information about new products or services (if you have opted in to receive such communications)
- Conducting surveys and collecting feedback
Safety, Security, and Compliance
- Protecting the security and integrity of our services
- Detecting and preventing fraudulent activities and security incidents
- Complying with legal obligations and enforcing our terms and policies
- Resolving disputes and addressing problems with our services
Business Operations
- Conducting business planning and analytics
- Processing payments and maintaining financial records
- Managing our relationships with service providers and partners
How We Share Your Information
We may share your information with the following categories of recipients:
Service Providers
We share information with third-party service providers who perform services on our behalf, such as:
- Payment processors to process transactions
- Delivery services to fulfill orders
- Cloud storage providers to store our data
- Analytics providers to help us understand website usage
- Email service providers to send communications
- Customer service providers to assist with inquiries
Business Partners
We may share information with our business partners, such as:
- Restaurant franchisees and operators
- Marketing and promotional partners
- Loyalty program partners
Legal and Regulatory Authorities
We may disclose your information when required by law or in response to legal processes, such as:
- Court orders and subpoenas
- Law enforcement requests
- Regulatory agency requests
Corporate Transactions
In connection with a corporate transaction, such as:
- Merger, acquisition, or sale of assets
- Financing or transfer of business operations
- Bankruptcy or reorganization proceedings
We do not sell your personal information to third parties for their own marketing purposes.
Cookie Policy
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly, enabling core features such as security, network management, and account access.
- Functional Cookies: Help us remember your preferences and settings to enhance your experience.
- Analytics Cookies: Collect information about how visitors use our website, helping us improve its functionality and content.
- Marketing Cookies: Used to track visitors across websites, allowing us to display relevant advertisements and measure their effectiveness.
Third-Party Cookies
Some cookies are placed by third parties on our behalf. These third parties may include:
- Google Analytics for website analytics
- Facebook for social media integration and advertising
- Payment processors for transaction processing
Managing Cookies
You can control and manage cookies in various ways:
- Using our cookie consent banner to customize your preferences
- Adjusting your browser settings to block or delete cookies
- Using third-party browser extensions designed for cookie management
Please note that blocking certain cookies may impact your experience on our website and limit the functionality of some features.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
Access and Information
You have the right to request access to the personal information we hold about you and information about how we process it.
Correction
You have the right to request that we correct inaccurate or incomplete personal information about you.
Deletion
You have the right to request that we delete your personal information in certain circumstances.
Restriction of Processing
You have the right to request that we restrict the processing of your personal information in certain circumstances.
Data Portability
You have the right to request that we provide you with your personal information in a structured, commonly used, and machine-readable format.
Objection
You have the right to object to our processing of your personal information in certain circumstances.
Withdraw Consent
Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.
Marketing Preferences
You can opt out of receiving marketing communications from us by:
- Clicking the "unsubscribe" link in our emails
- Updating your preferences in your account settings
- Contacting our customer service team
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information, including:
- Encryption of sensitive data
- Secure server infrastructure
- Regular security assessments and testing
- Access controls and authentication procedures
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider:
- The amount, nature, and sensitivity of the personal information
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the information and whether we can achieve those purposes through other means
- The applicable legal requirements
Children's Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us immediately using the information provided in the "Contact Us" section below.
International Data Transfers
We are based in Canada and process information primarily in Canada. However, we may transfer, store, or process your personal information in other countries, including the United States, where our service providers are located.
When we transfer personal information outside of Canada, we take steps to ensure that your information receives an adequate level of protection, including through:
- Contractual clauses that require third parties to protect your personal information
- Verification that recipients are subject to data protection laws that provide an adequate level of protection
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy and take other appropriate steps to notify you.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Address: Flat 51e Holmes Ford East Alice NE63 8EL
Email: [email protected]
Phone: +449746871705
We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
